
BT RS232 Troubleshooting
Guide
© Copyright Brainboxes Limited 2005 Page 6 of 16
Question Description Solution
RTS/CTS option of device will
not stay turned on
This is a bug in a previous version of
firmware/config utility.
Use latest firmware and config utility.
Only one LED comes on when
power is turned on for BL-
521/730
This can mean that the security key is
wrong
Also happens when device is in
upgrade mode or dead
Open HyperTerminal at the correct
baud rate. If the error message
“Incorrect Security” can be seen, return
to Brainboxes.
Device in upgrade mode. Attempt to
upgrade device but only change
RTS/CTS to complete upgrade wizard
Data doesn’t seem to be
received by the product, but
seems to be sent by it (e.g. data
only travelling in one direction)
This is normally the result of the
product being configured as requiring
RTS/CTS handshaking, but being
plugged into a device that does not
support it.
Also possibly interference with
interactive menu.
Firmware prior to 3.0 requires that pins
7 and 8 (RTS and CTS) of the 9 pin
connector are connected to each other
(looped back). Firmware from 3.0
onwards can switch off this
requirement.
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Switch interactive menu off NB don’t
use this setting as default or the
device will not be able to be
configured again.
Interaction with the menu
appears slow and unresponsive,
but data does show eventually.
This is normal operation when the
product is in Client mode. The product
is using most of its processor cycles
to try and find and connect to a
remote device.
Reconfigure the product to Server
mode whilst attempting to configure
other options
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